Demo

Dispatcher

R.K. Black, Inc.
Oklahoma, OK Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 4/7/2025

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a dispatcher to serve in the Oklahoma City metro area.

Want to be part of a fun, growing team? We’re looking for engaging associates who share our focus of delivering tremendous client care consistently. The ideal candidate should be comfortable working independently and have excellent communication skills … dispatchers provide clear & timely communication with clients, field techs, service managers & team associates and help enhance our reputation of being easy to do business with. This role serves as a vital communications link between our clients and our field team.

The Job

  • Front-line Client Service Representative … answers incoming calls in a friendly and professional manner from clients placing service calls or toner orders, represents RK Black with an “I’m here to help” positive attitude
  • Gathers information, creates service tickets and supply orders using industry software
  • Follows established procedures to prioritize service requests and assign appropriate technician
  • Resolves common software and hardware issues for copy/print/scan devices
  • Invoices billable service calls, enters closed call information
  • Ensures service calls are handled promptly & effectively, escalating priority calls appropriately
  • Responds to all communication from clients, co-workers and managers in a timely manner
  • Enjoys providing excellent client service and helping build a positive, fun work environment

Qualities Required

  • Friendly personality with a desire to help others
  • Organized, able to multi-task and prioritize effectively
  • Strong ability to accomplish tasks set before him or her
  • Has effective communication skills for interacting with clients, colleagues & managers
  • Team player, able to work under moderate pressure created by deadlines and work volume


Education & Work Requirements

  • College Degree preferred; high school degree required
  • Some technical training/education a plus
  • Call center experience is a plus
  • Minimum two years’ client service experience using dispatch software; four years preferred


Physical Requirements

  • Can communicate clearly in verbal and written English
  • Able to stand, move freely, and sit for prolonged periods of time.
  • Able to use hands to operate a phone, computer, copier, filing system, etc.
  • Well groomed, neat, clean professional appearance

Miscellaneous

  • 8 to 5 Monday through Friday – in office (not eligible for remote work)
  • Competitive pay, full benefits offering, fun place to work … you make a difference!


Wage: Commensurate with experience



Benefits: Available first of month following 60 days of employment. Health, Dental, Vision, and 401K



Start Date: Immediately


Please note: In order to be considered for this position, you must submit a resume with your application.

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Job openings at R.K. Black, Inc.

R.K. Black, Inc.
Hired Organization Address Oklahoma, OK Full Time
R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma...

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