What are the responsibilities and job description for the Desktop Support Technician I position at R+L Carriers?
Job Description:
With the impending rollout of Windows 11 and the subsequent relocation of the Desktop Services team to the Tech Center building, there is an urgent need to hire a new IMT-Desktop Support Person. This position is essential to ensure the seamless transition, efficient inventory management, and continued high-quality deskside services for our corporate environment.
Key Responsibilities:
- Windows 11 Rollout:
- Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops.
- Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.
- Inventory Receiving:
- Assist with the receiving and inventory management of hardware, software, and peripherals.
- Ensure accurate tracking and documentation of all assets to maintain inventory integrity.
- Deskside Services:
- Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems.
- Assist with hardware and software installations, updates, and configurations as needed.
Permanent Assignment: Post rollout and transition, this individual will be permanently assigned to the Corporate Deskside Service team. Their responsibilities will include:
- Continued deskside support for corporate employees.
- Ongoing maintenance and optimization of desktop systems.
- Collaborating with other IT teams to address and resolve technical issues efficiently.
Qualifications:
- A Certification preferred
- Ability to clearly communicate technical concepts to non-technical people
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
- industry best practices and procedures
- Ability to multi-task in a fast-paced environment
- 2 years setup, configuration, troubleshooting of desktop/notebook hardware
- Windows desktops and notebooks, as well as iOS devices, in a networked environment
- Microsoft Office 2007, 2010, 2013 and 2016
- Outlook 2007, 2010, 2013 and 2016
- Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
- Some knowledge of Active Directory concepts and administration
- Experience working in a structured, process-driven environment
- Self-Motivated
