What are the responsibilities and job description for the Accounts Receivable Supervisor position at R+L Global?
Accounts Receivable Supervisor oversees and supports the daily operations of the Accounts Receivable (AR) Collections team, ensuring timely collection for outstanding balances, accurate posting of payments, and effective resolution of customer disputes. This role supervisors a team of AR, collections professionals, providing guidance to maintain compliance with company policies and enhance efficiency in AR functions.
Accounts Receivable Supervisor responsibilities and essential job functions include, but are not limited to the following:
- Supervise the processing of collecting outstanding balances, accurately posting of payments and effective resolution of customer disputes
- Lead, mentor, and support the AR collections team
- Monitor daily workflows, assign tasks, and ensure proper resource allocation to meet collection goals
- Ensure accurate and timely invoicing, cash application, and reconciliation of customer accounts
Monitor aging reports to identify delinquent accounts and prioritize collection efforts - Resolve escalated customer disputes or billing issues
- Work with both our designated outside collections company as well as with the Director of AR and our RLC Legal counsel to help with difficult to collect customer balances.
- Run the monthly AR meetings with leadership in Ocala as well as the specific branches for both the domestic as well as the international business units
- Collaborate with cross-functional teams to implement system enhancements and process changes
- Provide regular updates to the Director of AR regarding collection status and significant issues
- Creates, improves, and documents processes. Ensures departmental process documents (SOPs) are accurate and up to date. Identify opportunities to streamline processes and improve efficiency in AR functions
- Monitor and mentors the team to encourage further development of each team member’s technical abilities; provide performance feedback and assist in training and development initiatives
- Fosters strong and positive communication with the team and internal and external customers
- Develops leaders and implement succession planning
Qualifications, Knowledge, Skills, and Abilities:
- Associate’s Degree in Accounting, Finance, Business or related field preferred
- 2 years’ in accounts receivable, credit, collections or billing experience
- 2 years working in a supervisory role preferred
- Previous experience in transportation or logistics preferred
- Previous experience with McLeod and Cargowise freight management systems preferred
- Ability to supervise and lead professional and support staff
- Knowledge of general accounting practices including accounts receivable, accounts payable and cash management
- Strong analytical and problem-solving skills
- Ability to effectively communicate with internal and external customers, staff and at all levels throughout the organization
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing unmatched customer service
- Highly organized with ability to plan daily, weekly and monthly priorities
- Proficient in Microsoft Outlook, Excel and Word, as well as internet applications, accounting software and ERP systems
- Ability to read, write, and speak English fluently; Spanish a plus
