What are the responsibilities and job description for the Collections Representative position at R+L Global?
Collections Representative responsibilities and essential job functions include, but are not limited to the following:
- B2B commercial collections – nationwide
- Follow established dunning process
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Plan collection strategy for customer accounts
- Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
- Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
- Alert management to any possible insolvent accounts
- Investigate and resolve customer queries
- Daily/weekly account status reporting
- Recommend adjustments and write offs
Qualifications, Knowledge, Skills, and Abilities:
- High school Diploma or GED required
- 2 years collections experience, B2B commercial collections preferred
- Must be analytical and detail oriented
- Must be organized, have keen attention to detail and accuracy
- Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
- Must possess the ability to use sound judgment when making independent decisions
- Must have excellent verbal/written communication and follow-up skills
- Knowledge and experience with local, state and federal collection laws
- Knowledge of TL, LTL, Import/Export, Customs, accounts receivable, and accounts payable processes a plus
- Ability to read, write, and speak English fluently; bilingual Spanish a plus
