What are the responsibilities and job description for the Domestic Account Executive Trainee position at R+L Global?
The Domestic Account Executive Trainee role serves as an entry ramp to the pathway of becoming an Account Executive within the sales organization. You will gain experience in all aspects of logistics account management, including sales, customer service, and operations. You will learn to research leads, develop and execute strategies to connect with prospective customers; conduct client needs assessments and develop tailored sales proposals to present transportation solutions.
Domestic Account Executive Trainee responsibilities and essential job functions include, but are not limited to the following:
- Conduct outbound prospecting activities to generate leads and identify potential customers.
- Research and qualify leads to understand their business needs, challenges, and buying behavior.
- Engage with prospects via phone calls, emails, social media, and other channels to introduce company products or services.
- Maintain accurate records of prospect interactions and activities in the CRM system.
- Coordinate the movement of goods, including booking shipments, tracking freight movement, and resolving any issues that arise.
- Collaborate with internal teams to ensure timely delivery of services and resolve any operational issues that may arise.
- Proactively communicate with clients to keep them informed about their shipments and any potential issues, addressing inquiries and ensuring smooth operations.
- Collaborate with the sales team to strategize on outreach campaigns, and target key accounts.
- Continuously learn about industry trends, market conditions, and competitor offerings to better position company solutions.
- Meet or exceed established goals for outbound calls, new customer/new business, target gross margin and load count.
Qualifications, Knowledge, Skills, and Abilities
- High school diploma or GED is required; Bachelor’s degree in Business, Sales, Supply Chain, or a related field preferred
- Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with people at all levels of the organization
- Ability to read, write, and speak English fluently
- Proven experience in outbound sales, business development, or customer-facing roles a plus
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales automation tools is a plus
- Demonstrated goal-oriented mindset with a track record of achieving or exceeding targets
- Persistence and resilience to handle rejection and overcome obstacles
- Outgoing personality with a willingness to engage with prospects and customers
- Ability to thrive, both independently and as part of a team, in a fast-paced environment
- Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing unmatched customer service
- Proficiency with Microsoft Office Suite
