Inbound Sales Supervisor

The Inbound Sales Supervisor is responsible for leading and managing a team that focuses on converting leads generated through inbound channels (like website inquiries, calls, and marketing campaigns) into paying customers, while also driving revenue growth and improving sales processes. They will focus on managing incoming sales inquiries, ensuring sales goals are met, and coaching team members to enhance their skills. This involves monitoring team performance, providing feedback, and developing strategies to improve sales results.

Inbound Sales Supervisor responsibilities and essential job functions include, but are not limited to the following:

• Recruit, train, educate, and nurture your team to become professional lead conversion experts and improve conversation/meetings percentage.
• Coach and mentor your team to ensure their ongoing success and career progression potential; provide regular feedback and performance reviews. 
• Foster a positive and high-performing team environment; support team in resolving customer issues and concerns.
• Coordinate training and ensure compliance with all department processes, procedures, and corporate policies. 
• Identify and implement improvements to the sales process; Develop and implement sales strategies and tactics. 
• Track key performance indicators (KPIs) and analysis on conversion and close rates by lead type to identify trends and opportunities; set and track sales targets and quotas for the team.
• Establish productive, professional relationships with key personnel and internal teams, including marketing, operations, and sales.
• Communicate effectively and work closely with sales and account management teams to connect qualified leads.
• Responsible for achieving or exceeding monthly lead, conversion rates and sales goals.
• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities:

• High School diploma, GED; a Bachelor's degree in Sales, Marketing, or other relevant academic discipline preferred.
• 3 years sales experience, preferably in an inbound sales environment. 
• Proven ability to manage, lead, motivate, provide constructive feedback, instruction, and development guidance to individuals and a team. 
• Results-oriented leader who defines and manages achievement of performance objectives.
• Self-starter with a history of great decision making, planning, and execution to attain results.
• Vibrant and energetic attitude, willingness to perform and get things done.
• Social selling capability – and the ability to coach and guide a team on sales techniques and best practices.
• Ability to identify and solve problems, analyze data, and develop effective solutions. 
• Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
• Ability to read, write, and speak English fluently
• Experience with customer relationship management (CRM) software.
• 1 years’ experience in a supervisory or management role leading high performance teams.
• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas. 
• Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service 
• Proficient in Microsoft Office Suite