Regional Operations Manager

JOB OVERVIEW:

We are looking for a high energy, results driven, and integrity focused Operations Manager to oversee several districts of convenience stores in our growing chain. This position will work with several district managers to ensure that locations are fully staff, operating efficiently and continuing to grow their financial contribution to fuel future success of the company. A successful Operations Manager will enforce company policies and procedures, ensure a focus on increasing sales and profitability, and create a positive customer-focused environment within each store. Responsible for all day-to-day operations in assigned district. This position will be a report of the General Manager but will need to take direction from various members of senior management and Owners.

BENEFITS FOR THIS POSITION INCLUDE:

• Paid vacation time
• Paid personal/sick time
• Paid Holidays
• Health plan offering $0 deductible option
• Dental, vision and supplemental insurance plans
• 401k plan
• Great bonus potential
• Company vehicle, cell phone, tablet, laptop, etc.

RESPONSIBILITIES:

• Work with district managers and store managers to develop efficient and cost sensitive labor structures
• Ensure compliance with policies and procedures in all stores.
• Monitor key metrics and react, with district manager involvement, quickly to
  • address and reverse excessive labor expenses
  • manage cash and other financial shortages
  • find/fix issue with retail inventory inaccuracies/shortages
  • resolve or mitigate unsafe conditions
• Implement, and develop (when necessary), high operating systems/standards in areas such as
  • having the cleanest restrooms in the market
  • providing the best customer service in the market
  • executing an outstanding food program as developed by the Food and Beverage Team
  • operating the brightest and best convenience store in every market
• Implement as directed by the Marketing Team
  • Systems and programs to grow profit margins and advance company goals
  • Merchandising and vendor policies/procedures developed by our Marketing Team are executed in all sites.
  • Procedures to ensure all merchandise is stocked, rotated and displays are attractive.
  • Practices to ensure all pricing within the store is correct.
  • Manage inventory to comply with marketing directives, maximize sales, control costs and reduce waste.
  • Ensure all merchandise is stocked, rotated and displays are attractive
  • Ensure all pricing within the store is correct
• Work with the District Managers to hire train and develop great people.
  • Recognize and reward well performing staff
  • Encourage staff development in each store and in each district
  • Foster a team environment through support, positive reinforcement and cross training
  • Train managers and assist with recruiting to find the hire the best people
  • Work with company management to maximize our recruiting footprint online and onsite
  • Assist Store managers in their quest to find and develop people for key positions such as Assistant Manager, Food Service Coordinator, and Manager in Training.
• Resolve customer complaints positively using office and other management support staff when needed.
• Resolve any personnel matters in a prompt and professional manner. Utilize office and management support staff when necessary.
• Maintain the ability to adapt to ever-changing circumstances in a fast-paced environment.
• Be a shining example of integrity, efficiency and high performance.
• Be responsible to respond to critical issues and coordinate critical business activities at any time, on call 24/7.

REQUIRED SKILLS:

• Ability to work well individually and in a team environment.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work with little or no supervision.
• Detail oriented, organized, analytical, and problem-solving skills.
• Ability to handle multiple projects simultaneously.

Ability to learn and use the stores technology.

• One of more years of prior multi-unit convenience store management or similar experience is required.
• Enhanced familiarity with PDI or similar accounting systems helpful.
• Full understanding of inventory types, methods and operations a must.
• Strong understanding of labor laws and practices necessary.