What are the responsibilities and job description for the Customer Service Representative position at R&R Heating and Air Conditioning?
Description
R & R Heating & Air Conditioning is a trusted leader in HVAC solutions for residential and commercial clients. We deliver exceptional service and quality workmanship, ensuring optimal indoor comfort year-round. Our skilled technicians specialize in installation, maintenance, and repair, using the latest technology to guarantee satisfaction. Guided by core values of integrity and teamwork, we build lasting client relationships. We’re looking for motivated individuals to join our dynamic team. If you’re passionate about HVAC, R & R is the place for you!
Position Summary:
The Customer Service Representative at R & R serves as the primary point of contact for clients, providing exceptional support and ensuring customer satisfaction. This role requires proactive communication to address customer inquiries, resolve issues efficiently, and maintain a positive customer experience. The representative is responsible for processing orders, maintaining accurate customer records, and collaborating with internal teams to meet service goals. The ideal candidate demonstrates strong problem-solving skills, a friendly demeanor, and a commitment to upholding R & R’s values of reliability and excellence in customer care.
Potential for Growth:
At R & R Heating & Air Conditioning, we invest in our employees’ growth. You'll gain customer service and administrative experience which will create opportunities for career advancement.
Benefits:
- 401k Plan with company match
- R & R pays 80% of employee’s medical, dental, and vision premiums, and 50% for your family.
- Year-end bonuses based on company goals
- 6 Paid Company Holidays
- Endless Training opportunities. With all of our divisions, you have the opportunity to work on many projects in different areas.
- Still Locally Owned
Essential Job Functions:
· Answer incoming customer calls
· Provide excellent customer service and resolve customer concerns
· Schedule service appointments
Requirements
Knowledge, Education, and Experience:
- High school or equivalent
- 1 year of customer service experience
- Service Titan experience a plus
Required Skills:
- Effective communication skills with the ability to deescalate if needed and build trust.
- Strong attention to detail.
- Ability to meet deadlines in a fast-paced environment.
- High level of accountability within a collaborative team environment.
- Display a high level of professionalism with a customer service mindset.
Work Environment:
The work environment for a Customer Service Representative is typically an office setting or a call center environment with moderate noise levels due to conversations and office equipment. The representative may also work in a hybrid model, involving both in-office and remote work. The role requires extended periods of sitting at a desk, utilizing a computer, phone, and other standard office equipment. The representative must be able to focus on tasks in a dynamic environment with potential interruptions.
Physical Demands:
While performing the duties of this job, the team member is regularly required to do the following:
This position requires the ability to perform tasks while sitting at a computer such as typing, using a telephone headset, and viewing a computer screen for prolonged periods. The representative should be able to communicate clearly both verbally and in writing. Light physical activities, such as bending, reaching, and occasionally lifting items weighing up to 10 pounds, may also be necessary. The role demands consistent attention to detail, quick responsiveness, and the ability to manage multiple priorities and customer needs.
Salary : $20 - $22
