What are the responsibilities and job description for the Software Support Coordinator position at R.R. Holdings Service & RRS ,Inc.?
Software Support Coordinator - REF2501010T Full-timeThe RRS Company and its affiliated entities, the RRS, have offered real estate development-related services to investment grade clients for decades. These services are focused on providing site acquisition, architectural services and development management for commercial offices and industrial properties.Responsible for providing technical assistance and support related to multiple software systems. Responds to queries, isolates problems, and determines and implements solutions.Manage and prioritize incoming software support requests through our ticketing systemProvide first-level technical support for our software products, troubleshooting issues, and offering solutionsEscalate complex issues to appropriate teams and follow up to ensure timely resolutionMaintain accurate and up-to-date documentation of support interactions and solutionsCollaborate with development teams to report bugs and suggest product improvementsConduct user training sessions to enhance client understanding of our softwareMonitor and analyze support metrics to identify trends and areas for improvementParticipate in on-call rotations to provide after-hours support when neededProvides help desk support for incoming queries by troubleshooting and responding to user requests and questionsCollaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.Gain feedback from customers about software systemsAssists software training team with training manuals, examples, or job aids as needed.Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access.Knowledge, Skills, Abilities : Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to internal and external team members.Demonstrated proficiency in property management software (preferably Yardi, Entrata or Real Page), and other computer applications and software used by the Company.Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.College degree in information systems, education / training, or related field, and / or equivalent experience within the industry.2-3 years of experience in software support or a related field.Excellent communication skills, both written and verbal.Demonstrated problem-solving abilities and attention to detail.Strong time management skills and ability to prioritize tasks effectively.Basic programming knowledge (e.g., SQL, Python) to assist with troubleshooting.Understanding of software development lifecycle.Familiarity with various operating systems (Windows, macOS, Linux).ITIL certification is preferred.Ability to work in a fast-paced environment and adapt to changing priorities.Customer-focused mindset with a passion for delivering exceptional support.U.S. APPLICANTS ONLY : The salary for this position is anticipated to range between $85,000 – $92,000 . This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law.Work Authorization : Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS will not sponsor applicants for work visas in connection with this position.We anticipate the application window for this opening will close on : 01 / 10 / 2025RRS is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion.#J-18808-Ljbffr
Salary : $85,000 - $92,000