What are the responsibilities and job description for the Benefit Enrollment Specialist position at R&S Inc.?
We have partnered with a telecommunications brand to provide accessible communication tools to low-income households. Our Benefit Enrollment Specialist plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Benefit Enrollment Specialist, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with us is perfect for you!
Responsibilities as a Benefit Enrollment Specialist:
- Welcome new enrollees and provide an overview of the Federal TruConnect Program services, processes, and ensure that the consumer is qualified for the program
- Maintain high levels of confidentiality with sensitive client information
- Act as the primary point of contact responsible for handling all enrollment appointments
- Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
- Empathize and deescalate consumer concerns with sincerity, understanding, and care
- Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal TruConnect Program
Qualifications as a Benefit Enrollment Specialist:
- 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
- Degree in Communications, Psychology, Marketing, Business Management or related fields
- Ability to maintain a positive attitude, even in times of stress
- Agile thinker and decision-maker
- Impeccable professionalism and communication with clients, management, and fellow staff
- Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors
Perks of a Benefit Enrollment Specialist:
- Community involvement and the ability to make a difference
- Competitive compensation, bonuses, and incentives
- Team building activities
- Traveling opportunities for top performers
- Holiday closings
Salary : $48,000 - $58,000
