Applications Support Analyst

Job Summary
R&S Northeast and AvKARE are seeking a skilled Applications Support Analyst to join our team and play a critical role in bridging IT capabilities with business objectives within our ERP System (Oracle eBusiness Suite) and other applications as required. This role is essential in ensuring the smooth operation, enhancement, and integration of core business applications. The Applications Support Analyst will support multiple systems, document processes, conduct thorough analysis, and facilitate user acceptance testing. Acting as a Subject Matter Expert, the analyst will collaborate closely with stakeholders and technical teams to address application needs and deliver solutions that drive business success.

Essential Duties and Responsibilities:

• The Applications Support Analyst will be a vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing, and deployment tasks of our business systems software.
• The Applications Support Analyst will perform detailed requirements analysis, document processes, and assist the business during user acceptance testing.
• The Application Support Analyst will serve as the Subject Matter Expert to the organization's core applications coordinating with development resources.
• To succeed in this role, Analyst will demonstrate highly organized and detail-oriented work habits, technical expertise, and excellent communication skills.

Job Requirements

• A minimum of 3 years of experience in Application Support role.
• Experience supporting multiple applications such as ERP, Helpdesk Ticketing Tool, EDI, Data Warehouse, SQL
• Proficient in gathering requirements from business users
• Skilled in problem determinations, root cause analysis, resolution delivery
• Ability to effectively communicate information about system enhancements and bug fixes specifications
• Experience ensuring data integrity of applications, with ad-hoc reporting as needed
• Adept at coordinating activities among developers, business users, and other IT functional areas.
• Excellent team player with a proven background of individual contribution who works well with technical and non-technical resources.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Must be focused on delivering business service needs.
• High performance in core leadership and collaboration skills including
  • Excellent oral/written communication and strong meeting facilitation
  • Strong analytical skills and detail-oriented focus
  • Professionally assertive and collegial
  • Ability to multitask
  • Excellent problem-solving
• Experience automating business processes and integrating applications.
• Proficient in technical writing of process flows
• Experience in change management processes

Desired Qualifications

• 5 years of experience in Oracle eBusiness Suite.
• Experience supporting the following applications Oracle eBusiness Suite, Zoho Suite, Manage Engine (Service Desk)
• Proficient in technical writing of process flows within Microsoft Visio
• Experience in change management adhering to ITIL

WORKING CONDITIONS/Physical Requirements

Must be able to travel as required with the ability to sit and stand for extended periods. Work environment is usually performed in a home, office or customer setting.  Lift and carry product promotional material weighing up to 50 lbs.  Requires use of a computer, copier, fax, phone and other standard office equipment.  Digital dexterity and hand/eye coordination in operation of office equipment.  Body motor skills sufficient to move from one location to another.

Travel

Must be willing to travel assigned geography which will include daily and some overnight travel up to 25%

Benefits:

• Competitive salary and bonus structure
• Comprehensive health, dental, vision and retirement plans
• Ongoing professional development opportunities
• A dynamic and collaborative work environment

#WeAreHealthDelivered #AvKareLLC #Ll-Remote #Fulltime

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AvKARE/R&S Northeast is an E-Verify and Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, genetic information, gender identity, national origin, citizenship status, disabled veteran or veteran of Vietnam era, or any legally recognized status entitled to protection under applicable federal and state local laws.