What are the responsibilities and job description for the CSR - Customer Service Representative/Dispatcher position at R&T Roadside Service?
Are You A Team Player? Dependable? Customer Service Oriented? and a Problem Solver? If the answer is YES, I have a position for you. We are currently looking for an experienced full time customer service-oriented dispatcher that is a team player and a true problem solver. As a Dispatcher you will be an integral part of ensuring that our process runs efficiently and effectively. In this role you will act as a liaison, between our internal customers (drivers and roadside service technicians) and external customers (AAA dispatchers, AAA members) while managing the work order distribution. You will also attempt to resolve any emerging problems that may occur with accuracy and efficiency. This position will allow the right candidate to enhance their skills and grow with the organization. The best candidates will have knowledge of the Greater Cleveland areas, and be willing to investigate and get the information needed to successfully service the customer. they must have problem solving skills. You must be able to pass a criminal background check. The schedule for this position is Tuesday thru Saturday 3PM-11PM
Responsibilities
- Keep Members Informed of ETAs and make sure they are aware of any delays
- Identify and assess customers’ needs to achieve total satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Prevent service delays by sending correct equipment
Skills
- Dispatching/ Customer Service experience
- Strong active listening and problem solving skills
- Ability to adapt/respond to different types of personalities
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- knowledge of the greater Cleveland area.
Qualifications
- Strong communication and customer service skills
- Proficiency in logistics and dispatching
- Competence in multi-line phone systems and typing
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overtime
Experience:
- Dispatching: 1 year (Required)
Work Location: In person
Salary : $17