What are the responsibilities and job description for the Customer Service Representative position at R1?
As our Customer Service Representative in the Patient Registration Department, you’ll work to help our patients check into the hospital for hospital services. You’ll often be the first face they see and the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to intake information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be confident with technology and typing, however you don’t need to have any previous hospital experience or knowledge in healthcare. Bring your previous experience in customer service and we’ll teach you everything you need to know. This is a perfect starting point to launch your Healthcare career.
Since this is a healthcare facility, all applicants must be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.
At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 15,000 global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit: r1rcm.com
Here’s what you can expect working in Patient Registration:
- Working on computers to intake information. You’ll work across multiple screens collecting details that must be input correctly. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
- Helping people who may be ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
- Fast-paced work environment. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training.
Required Qualifications:
- High School Diploma or GED
- Excellent customer service experience
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state or local law. We are committed to providing a workplace free of harassment.
If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or careers@r1rcm.com for assistance
