What are the responsibilities and job description for the Account manager / Delivery Manager position at R4 Solutions Inc.?
Job Details
Qualifications
- Strong hands-on experience in SLA s and operations management.
- Strong hands-on experience in Incident management and service management.
- Familiarity with ITIL processes and Agile methodologies with strong desk side services background.
- Strong Adaptability, problem-solving skills, and a proactive approach to IT operations are vital.
Responsibilities
- Overseeing the deployment, maintenance, and enhancement of hardware and software support services.
- Lead the Desktop Operations team on programs and projects, ensuring optimal performance and uptime for all desktop-related systems.
- Supervising a team of IT professionals, ensuring high-quality and timely service delivery by Desktop Support Technicians.
- Collaborates with various departments to understand the technology needs, aligning solutions with organizations objectives.
- Demands expertise in troubleshooting and resolving technical issues promptly, minimizing downtime and disruptions.
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