What are the responsibilities and job description for the (Desktop Support or "Computer Support" or Laptop or Deskside or System or "IT Technician") position at R4 Solutions Inc.?
Job Details
Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc)
Strong desktop support knowledge including hardware, software, and networking concepts
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager.
Skills / Attributes Required
- Relevant Desktop Support experience within a commercial environment
- Good knowledge of Windows 2003 / 2008 Server
- Strong knowledge of Windows XP / Vista / Windows 7
- A thorough knowledge of MS Office Suite
- Excellent telephone manner and good communication skills
