End-User Support Technician

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

We are seeking a skilled Support Technician to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Duties
• Install, modify, and repair computer hardware and software
• Troubleshoot and resolve end-user computing issues
• Set up and configure new laptops, desktops, and mobile devices
• Maintain inventory of all equipment, software, and software licenses
• Collaborate with the IT team to ensure smooth operation of all systems
• Provide technical support for both hardware and software issues our users encounter
• Experience

Required Skills :

• Proficiency in ServiceNow, Office suite, Linux, Active Directory
• Experience in software troubleshooting and help desk support
• Knowledge of various operating systems (Windows, macOS)
• Familiarity with TCP / IP networking, DNS

Nice-to-Have Skills :

• Previous experience in customer service roles

If you are a proactive problem solver with excellent communication skills and a passion for technology, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.

Job Type : Full-time

Pay : $40,000.00 - $43,000.00 per year

Benefits :
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule :

• 8 hour shift
• On call

Experience :

• Desktop support : 5 years (Required)
• iOS : 1 year (Required)
• Windows : 5 years (Required)

Ability to Commute :

• Munster, IN 46321 (Required)

Work Location : In person

Salary : $40,000 - $43,000