What are the responsibilities and job description for the Service Desk Engineer position at R4Solutions Inc?
Company Description
R4 Solutions is a leading provider of healthcare IT software development and consultancy services based in Beech Grove, IN. Our team of founder and consultant associates with years of domain-specific expertise delivers tailored health IT solutions to meet our clients' organizational needs. We prioritize understanding our clients' requirements and delivering intuitive solutions for complex challenges, striving to exceed industry standards and client expectations.
Role Description
This is a full-time on-site role for a Service Desk Engineer at R4 Solutions Inc in Beech Grove, IN. The Service Desk Engineer will be responsible for providing technical support, troubleshooting, customer service, help desk support, and service desk operations on a daily basis.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Service and Help Desk Support experience
- Service Desk operations knowledge
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Relevant certifications in IT or related field
- Experience with healthcare IT systems is a plus