What are the responsibilities and job description for the Desktop Support Analyst position at R4solutionsinc?
Responsibilities and Requirements :
Minimum 2 yrs hands on experience as deskside / Onsite support / local IT engineer.
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc)
Strong desktop support knowledge including hardware, software, and networking concepts
To log all calls on the call logging system
Respond to enquiries from staff and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of Computer equipment by providing necessary training and advice
Administer Hardware maintenance for all desktop IT equipment
Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges
To allocate more complex support issues to the IT Manager.
Skills / Attributes Required
Relevant Desktop Support experience within a commercial environment
Good knowledge of Windows 2003 / 2008 Server
Strong knowledge of Windows XP / Vista / Windows 7
A thorough knowledge of MS Office Suite
Excellent telephone manner and good communication skills
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