What are the responsibilities and job description for the Personal Injury Intake Manager position at RA & Associates, APC?
RA & Associates is a boutique Personal Injury Law Firm seeking an Intake Team Manager to join our rapidly growing team!
Summary:
The Intake Team Manager will be responsible for leading a team of Intake Coordinators (closers), ensuring that potential clients experience a seamless intake process. This individual will supervise members, review and analyze call recordings, train staff, and oversee the successful closing of retainers. The ideal candidate will bring strong leadership skills, a customer-focused mindset, and a passion for guiding a high-performing team.
Responsibilities:
- Manage and oversee a team of Intake Coordinators and Customer Service Representatives to ensure efficient and professional handling of client's inquiries and relations - monitoring daily operations to maintain high-quality standards.
- Provide ongoing training to intake staff on best practices, requirements, and effective communication techniques.
- Supervise the execution of retainer agreements with potential clients.
- Oversee the client intake process, ensuring all necessary documentation is collected accurately and efficiently.
- Listen to and review recorded calls to evaluate the quality of interactions, adherence to protocol, and opportunities of improvement.
- Provide constructive feedback and implement corrective actions as needed.
Preferred Qualifications:
- Proven experience in a management or supervisory role, preferably within a Law firm OR similar client-facing environment.
- Excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Proficient in CRM or case management software such as Salesforce.
- Bilingual (Spanish/English) is a plus!
Job Type: Full-Time
Pay: Up $120,000 per year
Hours:
- 8-hour shift
- No less than 40 per week
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Free Parking
Work Location:
- In Office - Glendale, CA
Job Type: Full-time
Pay: Up to $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Intake Coordinator: 1 year (Preferred)
- Supervising: 2 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $120,000