What are the responsibilities and job description for the IT Service Desk Specialist position at RA Capital?
RA Capital Management is a multistage investment manager dedicated to evidence-based investing in public and private healthcare and life science companies developing drugs, medical devices and diagnostics. Our flexible strategy allows us to provide seed funding to start-ups and lead private, IPO and follow-on financings for our portfolio companies, thereby driving value creation from idea inception through commercialization.
IT Service Desk Specialist
As an IT Service Specialist, you will work with the IT Operations team. You will demonstrate curiosity and passion for technology. Applicants should have strong verbal and written communication skills with a background and/or interest in Technology. The successful applicant will enjoy working in a dynamic, fast-paced environment.
Essential Job Functions:
- Providing technical support for technical issues via our ticketing system
- Resolve tickets submitted to IT team and coordinating with employees to find resolutions in a timely manner
- Coordinating with other members of the IT team to solve IT issues
Required Knowledge, Skills and Abilities:
- Bachelor’s Degree in Computer Science, Information Technology or another related field
- Strong Customer Service skills; preferably in another work environment
- Excellent communication skills, both written and verbal.
- Ability to prioritize tasks effectively and manage time efficiently.
- Professional demeanor with strong interpersonal skills.
- Strong knowledge of Windows and macOS operating systems, as well as mobile OS (iOS/Android).
- Experience with Google Workspace is preferred
- Preferred experience in troubleshooting issues but not required
What you will get to do:
- Hands-on experience solving real-world technical challenges in a dynamic IT environment.
- Exposure to technology such as OKTA, Google Workspace, Office 365, Netskope, Cisco Meraki, KnowBe4, JAMF, Intune
- Mentorship from experienced members of the IT Team to help you develop your technical and professional skills
- Insight and experience on how IT Operations works to support the business
Working Hours:
Hybrid schedule in our local Boston office
Hybrid schedule in our local Boston office
Working Environment:
Professional office environment. Working inside, siting, standing. Will be assigned to a work station.
Professional office environment. Working inside, siting, standing. Will be assigned to a work station.