What are the responsibilities and job description for the Office Assistant position at Raíces de bienestar?
Clinic Office Assistant – Join Our Team at Raíces de Bienestar!
Raíces de Bienestar is seeking a () Clinic Office Assistant to join our team in Hillsboro, OR. This role is key to ensuring a welcoming and culturally affirming experience for our clients, supporting the administrative and operational functions of our mental health clinic. Success in this position means creating a positive first impression for patients, efficiently managing scheduling and administrative tasks, and proactively assisting individuals in navigating mental health services. As a vital member of our team, you will play a direct role in improving access to mental health care for Latine communities.
Responsibilities
- Serve as the first point of contact at the clinic, creating a warm and professional environment for patients, partners, and visitors.
- Answer phone calls, respond to inquiries, and direct calls appropriately using a trauma-informed and culturally affirming approach.
- Schedule, confirm, and manage patient appointments while maintaining accurate records.
- Assist patients with documentation, insurance applications, and service enrollment.
- Process insurance forms, verify coverage, collect payments, and ensure accurate financial records.
- Support administrative office functions, including data entry, organizing supplies, and preparing materials for events.
- Maintain compliance with HIPAA regulations and uphold ethical standards in all interactions.
- Occasionally work evenings or weekends and attend local community events.
Qualifications
- Bilingual (Spanish/English) required.
- High school diploma or equivalent (additional training in healthcare, administration, or mental health is a plus).
- 2 years of experience in customer service, healthcare, or administrative roles.
- Certified as a Community Health Worker (CHW), Promotor(a), Peer Support Specialist (PSS), or Peer Wellness Specialist (preferred, but not required).
- Strong interpersonal and communication skills, with a positive and professional attitude.
- Experience using electronic health records, Microsoft Office, and Google Workspace.
- Ability to maintain confidentiality and comply with HIPAA standards.
- Passion for working with the Latine community and a commitment to culturally responsive practices.
- Valid driver’s license and ability to travel for community events.
Why Join Raíces de Bienestar?
✔ Salary: $54,000 - $60,000
✔ $3,000 hiring bonus for certified Traditional Health Workers
✔ Comprehensive benefits: Health & dental insurance, 3% retirement match, education support
✔ Flexible hybrid schedule with meaningful community impact
Job Type: Full-time
Pay: $56,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Hillsboro, OR 97123 (Required)
Ability to Relocate:
- Hillsboro, OR 97123: Relocate before starting work (Required)
Work Location: In person
Salary : $54,000 - $60,000