What are the responsibilities and job description for the Company Vehicle Operations Specialist position at Raag Solutions?
The specialist for Corporate Vehicle Services Chattanooga will assist in all areas of the operation. This includes but is not limited to the following responsibilities:
• Answer questions from employees, their family members, dealerships, and vehicle transporters via phone calls, emails, Skype and customer walk-ins by utilizing eTag, Supertool, VTRACS and our internal inventory excel file to provide answers.
• Timely processing of documents pertaining to factory employees leased, assigned, and pool vehicles.
• Handle all aspects of the delivery process for approximately 1,000 vehicles per year
o Utilize vehicle knowledge to inform customer of vehicle options and equipment choices
o Determine customer needs and assist in vehicle ordering
o For customers who order vehicles themselves, verify validity of order and approve or disapprove order as appropriate
o Oversee creation and utilization of vehicle paperwork, including Manufacturer’s Certificate of Origin, Vehicle Invoice, Registration Application, Title Work, Power of Attorney, etc., all according to the State of Tennessee regulations
o Generate a delivery packet with tag, registration, insurance card, AIM inspection form and information pages.
o Perform actual customer delivery, providing vehicle “walk-arounds” and instructing customer on use of vehicle features
o Accept vehicle return from customer, processing information in eTag and grounding vehicle in VCI’s systems (VCI Direct and Audi Direct).
o Accurately review vehicle at time of surrender for damage, check for over mileage, service history, and smoking. Politely and completely inform customer of fines and charges.
• Interface with internal groups to work with product evaluation programs
• Monitor Human Resource reports and be cognizant of vehicles for terminated employees
• Act as a liaison with the local VW and Audi dealers, as well as local body shop(s) in Chattanooga for all work associated with Corporate Vehicle Services
• Assist in implementing Special Programs approved by top management.
• Maintain all service, warranty, in service and surrender procedures for all corporate based company cars
• Reconcile monthly Not-Yet-In-Service and For Sale reports received from Vehicle Accounting and investigate discrepancies
• Daily collaborate with Payroll, HR and Corporate office on split deductions, accident deductibles for active and inactive employees.
• Assist employee and family members with loaner vehicles for warranty issues.
• Review inactive employee information with Accounts Payable, attempting to collect unpaid debts.
• Communicate with various ports on late shipments as needed.
• Give PowerPoint presentations to new hires at the plant on the leasing program
• Assist in the Annual Vehicle Confirmation for the Chattanooga plant including reaching out to the employee, manager and director.
• Process termination paperwork for Chattanooga employees as needed.
• As needed initiate Vehicle Recovery through repossession for terminated employees who don’t follow policy.
• Identify driver, scan and email tickets, tolls, and other violations to lease customers
• Renew vehicle registration for lessees.
• Answer questions from employees, their family members, dealerships, and vehicle transporters via phone calls, emails, Skype and customer walk-ins by utilizing eTag, Supertool, VTRACS and our internal inventory excel file to provide answers.
• Timely processing of documents pertaining to factory employees leased, assigned, and pool vehicles.
• Handle all aspects of the delivery process for approximately 1,000 vehicles per year
o Utilize vehicle knowledge to inform customer of vehicle options and equipment choices
o Determine customer needs and assist in vehicle ordering
o For customers who order vehicles themselves, verify validity of order and approve or disapprove order as appropriate
o Oversee creation and utilization of vehicle paperwork, including Manufacturer’s Certificate of Origin, Vehicle Invoice, Registration Application, Title Work, Power of Attorney, etc., all according to the State of Tennessee regulations
o Generate a delivery packet with tag, registration, insurance card, AIM inspection form and information pages.
o Perform actual customer delivery, providing vehicle “walk-arounds” and instructing customer on use of vehicle features
o Accept vehicle return from customer, processing information in eTag and grounding vehicle in VCI’s systems (VCI Direct and Audi Direct).
o Accurately review vehicle at time of surrender for damage, check for over mileage, service history, and smoking. Politely and completely inform customer of fines and charges.
• Interface with internal groups to work with product evaluation programs
• Monitor Human Resource reports and be cognizant of vehicles for terminated employees
• Act as a liaison with the local VW and Audi dealers, as well as local body shop(s) in Chattanooga for all work associated with Corporate Vehicle Services
• Assist in implementing Special Programs approved by top management.
• Maintain all service, warranty, in service and surrender procedures for all corporate based company cars
• Reconcile monthly Not-Yet-In-Service and For Sale reports received from Vehicle Accounting and investigate discrepancies
• Daily collaborate with Payroll, HR and Corporate office on split deductions, accident deductibles for active and inactive employees.
• Assist employee and family members with loaner vehicles for warranty issues.
• Review inactive employee information with Accounts Payable, attempting to collect unpaid debts.
• Communicate with various ports on late shipments as needed.
• Give PowerPoint presentations to new hires at the plant on the leasing program
• Assist in the Annual Vehicle Confirmation for the Chattanooga plant including reaching out to the employee, manager and director.
• Process termination paperwork for Chattanooga employees as needed.
• As needed initiate Vehicle Recovery through repossession for terminated employees who don’t follow policy.
• Identify driver, scan and email tickets, tolls, and other violations to lease customers
• Renew vehicle registration for lessees.
