What are the responsibilities and job description for the Java Production Support Engineer (w2 only) position at Raag Solutions?
Hybrid (3 days onsite and 2 days WFH)
only w2
Must Have skills: Java, Dynatrace, Splunk, Kafka, MQ and WebSphere.
Job Description:
- Running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
- 5 years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
- Excellent written and verbal communication skills (English) Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, Java Web Services Experience in
- Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
- Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
- Strong operating system knowledge in Unix and Windows including strong scripting skills
- Must have experience with Splunk, Oracle, DB2 and PL/SQL query performance tuning.
- Knowledge of event driven and schedule driven batch processes
- Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
- Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
- Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
- Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
