What are the responsibilities and job description for the Readiness Liaisons position at Raag Solutions?
**ALL CANDIDATES MUST SUBMIT TWO (2) PROFESSIONAL WRITING EXAMPLES IN ADDITION TO THE RESUME FOR THIS POSITION.**
**Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.**
3 years experience required :
This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management. This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system. The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.
