What are the responsibilities and job description for the VDOT - System Analyst 3 (W2) position at Raag Solutions?
TO WORK IN W2 ONLY
Job Description:
VDOT is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.
DUTIES ANDRESPONSIBILITIES:
- Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
- Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
- Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
- Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
- Provide management with recommendations for systems and process improvements
- Troubleshoot software and hardware problems and enhances the level of direct services to field staff
- Install, maintain, and assist in testing and upgrading of new and existing hardware and software
- Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
- Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
