What are the responsibilities and job description for the Desk side support position at Raas Infotek?
Role : - L2 Desk side support
Location : - Oxford, MS(onsite)
Job Description : -
L2 Desk side support Responsibilities
Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
Use diagnostic tools to troubleshoot problems associated with network
Connectivity, and workstation hardware / software
Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
Installing Printer drivers, IP Printing / Cloud Printing
OneDrive Setup and migrations w / OneNote Cloud Sharing
Attempt Data Recovery on failed systems
Troubleshoot Encryption issues
Troubleshoot Password issues
Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
Windows / Mac LAN / WAN connectivity troubleshooting
Ready and assist with video conferencing equipment
Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install / Swap-out
Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
Escalate issues and involve experts wherever required in order to resolve issues
as quickly as possible.
Ability to maintain composure with challenging customers
Cell support – tech setup / troubleshooting of cell phones (non mgmt. included)
Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
Thanks & Regards
Sameer Ahmad
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Phone : (302) 565-0068 Ext : 143
E-Mail : sameer.ahmad@raasinfotek.com|Website :
Linkedin : linkedin.com / in / sameer-ahmad-031a0b185
