What are the responsibilities and job description for the Information Technology Support Engineer position at Raas Infotek?
Title : Deskside/ IT Support Engineer
Location : Columbus, MS 39701(Onsite)
Type :Contract
EXPERIENCE : At least 6 years’ experience as onsite support engineer.
JOB PURPOSE:
The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms. OSS is responsible to assist users in respective sites for any IT related issues/queries/concerns.
Key Responsibilities and Accountabilities
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role
· Good understanding of computer systems, mobile devices and other tech products
· Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting
· Hands-on experience in troubleshooting laptop, desktop, thin clients, printer, telephony hardware issues
· Hands-on experience in troubleshooting basic network, VPN, email (G suite)
· Ability to diagnose and troubleshoot basic software technical issues
· Familiarity with remote desktop applications and help desk software (e.g. Beyond trust, ServiceNow, etc.)
· Manage hardware purchase request & responsible for updating the computer hardware inventory
· Monitoring of incidents and service requests in ServiceNow
· Creation of documents for procedures
· Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)
· Experience working in MFG/Lab clean rooms
· Provide support during non-business hours (on-call) when required
Thanks,
Nutan Choudhary
Raas Infotek
Newark, DE 19702
Phone 3024496700 Ext-124
Email: Nutan.Choudhary@raasinfotek.com
