Customer Service Specialist

Company Overview:

We are a leading corrugated packaging and display manufacturer, specializing in providing high-quality packaging solutions to various industries. With our state-of-the-art manufacturing facilities and commitment to excellence, we aim to consistently deliver exceptional products and services to our customers.

Job Summary:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced, dynamic environment. As a Customer Service Representative, you will be responsible for effectively managing customer interactions, processing orders, and ensuring customer satisfaction throughout the entire sales process. Ability to work in a fast-paced environment and being a part of a cohesive team is critical. 

Key Responsibilities:

1. Interface directly with customers to address inquiries, provide product information, and resolve any issues or concerns promptly and professionally.

2. Enter and process customer orders accurately and efficiently using our internal order management system.

3. Maintain regular communication with customers regarding order status, delivery schedules, and any changes to expected due dates.

4. Collaborate with customer managers to ensure timely and accurate communication of any changes to orders or delivery schedules.

5. Assist in maintaining and updating customer price lists, ensuring accuracy and consistency.

6. Collaborate with the design and manufacturing teams to facilitate the development and production of new packaging items, ensuring customer requirements are met.

7. Prioritize and manage urgent orders, coordinating with various departments to meet customer expectations and delivery deadlines.

8. Possess a working knowledge of Microsoft Excel to effectively manage and analyze customer data and order information.

9. Utilize effective problem-solving skills to address customer concerns and provide appropriate resolutions.

10. Maintain comprehensive knowledge of our product offerings, pricing, and industry trends to effectively assist customers and provide accurate information.

11. Actively contribute to continuous improvement efforts within the customer service department, proposing and implementing innovative ideas to enhance overall efficiency and customer satisfaction.

12. Provide occasional support to the sales team by assisting with lead generation, order follow-ups, and customer outreach activities.

Requirements:

1. High school diploma or equivalent; a bachelor's degree in business administration or related field is a plus.

2. Proven experience in a customer service role, preferably within the corrugated packaging or manufacturing industry.

3. Strong interpersonal and communication skills, both written and verbal, with the ability to effectively interact with customers and internal teams.

4. Proficient in using Microsoft Office Suite, specifically Excel, to manage and analyze customer data.

5. Demonstrated ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.

6. Detail-oriented with excellent organizational and problem-solving abilities.

7. Ability to work collaboratively in a team-oriented environment.

8. Familiarity with corrugated packaging terminology and materials is advantageous.

We offer competitive compensation and benefits packages, including medical coverage, retirement plans, and opportunities for professional growth within our organization.