What are the responsibilities and job description for the Receptionist / Customer Service Representative position at Rabb Corrugated Packaging and Displays?
SUMMARY : Works as receptionist as well as the liaison between the Sales, Customers, Design, Production, Shipping & Planning functions, and is directly responsible for credit status review, order entry, production expediting and delivery schedules. Involves precise follow-up and ability to troubleshoot unexpected problems by coordinating efforts among all related departments to ensure complete customer satisfaction.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES :
- Managing a multi-line phone system to answer, screen, and redirect calls promptly
- Welcome visitors and create a positive first impression
- Direct visitors to the appropriate person and office
- Coordinates customer requirements to include order entry, shipping, inventory management.
- Maintains constant communication internally & externally with all involved parties
- Displays basic understanding of plant processes / product flow and impact on customer requests
- Services an average workload for the department.
- Participates in a team environment, ensuring proper service to customers at all times
- Utilizes IT systems proficiently as well as office productivity software.
SCOPE
objectives.
EDUCATION / EXPERIENCE
KEY QUALITIES AND STRENGTHS :