What are the responsibilities and job description for the Operations Support Specialist position at RAC Brands?
Upbound Group
Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company's customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico.
Upbound Group, Inc. is headquartered in Plano, Texas.
Operations Support Specialist
Job Purpose: The Operations Support Specialist plays a key role in supporting the stores and coworkers of our field operations. This is accomplished by identifying, analyzing, solutioning, designing and/or developing changes in various programs. This position works cross functionally to review and implement internal and external enhancements and is a critical role in launches and releases that drive the business forward. In addition, this position will maintain and administer B2B relationships and multiple ad-hoc support functions.
Key Responsibility Areas:
- Identifies opportunities for point-of-sale (POS) development through store visits and feedback from field operations, making recommendations, standardizing best practices and improving processes
- Preforms Quality Analysis and approval on user stories prior to field implementation
- Works with IT developers to identify defects by conducting User Acceptance Testing (UAT) within the point of sale and a strategy to implement fixes
- Acts as the final operations signoff for all POS development releases
- Creates and maintains a repository of job aids for field coworkers
- Create and/or review field level communications for development releases and other technical enhancements
- Act as a subject matter expert regarding field inquiries
- Works cross-functionally to support FSC initiatives that drive the business forward
- Effectively manage competing deadlines on multiple projects to foster a culture of continuous improvement for store operations and customer/coworker experience
- Possess strong problem-solving abilities, especially related to the execution of strategy, and capable of offering solutions that utilize analysis and investigation of individual processes and broader systems
- Respond to ad-hoc requests, inquiries and various duties to support business leaders
Job Requirements:
- Minimum 3 years' business-to-business or retail operations experience
- RTO or Retail Store Operations experience is a significant plus.
- Excellent organization and management skills with strong project and time management
- Capable of working independently with limited direction, as well as part of a cross-functional team, and ability to work well with all levels of Store and Corporate Operations
- Strong communication, relationship building and interpersonal skills
- Proficiency in Microsoft Office, including PowerPoint, Word and Excel
- Ability to work in office (Plano, TX) Monday through Friday
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