What are the responsibilities and job description for the Customer Service Representative position at RACCAR Automotive?
Autobahn Collision Center, our family-owned and operated collision center, is seeking a Customer Service Representative to join our exceptional team! We are looking for individuals who are self-driven and client focused! If you are looking for a career and an opportunity for growth, then look no further!
Responsibilities:
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
- Delegate total loss prep.
- Ensure all vehicles are delivered to customers by the assigned service advisor or by designated backup team member.
- Assist in customer communication throughout the repair process.
- Monitor assignments, estimate/repair appointments and capture rates of assignments. Update Enterprise system on vehicles in service.
- Secure proper payments
- Complete post inspection sheets for audit.
- Schedule internal repairs. Coordinate pickup from dealers and detail.
- Perform other administrative tasks and duties as required to successfully meet the needs of the business.
- Maintain café area and customer waiting area.
- Performs other duties as assigned
Qualifications:
- 1 year’s customer service experience, required
- Basic computer skills (Including Microsoft Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Professional appearance, positive attitude, and a strong work ethic
- Exemplary customer service skills
- Motivated, self-starter with a superior work ethic
We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:
- Competitive wages
- Health/Dental/Vision benefits
- Life & short-term Disability Insurance available
- Company matched 401(k)
- Paid Holidays
- Paid Time Off (PTO)
- Employee Discounts
- Growth Opportunities
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $18.99 - $21.76 per hour
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Chandler, AZ 85286 (Preferred)
Work Location: In person
Salary : $19 - $22