Inside Sales Manager

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

The Inside Sales Manager is responsible for leading and managing the inside sales team to achieve sales targets and contribute to the overall success of the organization. This role involves developing and implementing effective sales strategies, conducting market analysis, and mentoring sales representatives. The Inside Sales Manager will manage key accounts, collaborate with various teams, and monitor sales performance to ensure goals are met. 

The Inside Sales manager exercises significant independent judgement, problem solving, and discretion in the development and implementation of inside sales systems with minimal direct supervision. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while effectively managing and motivating team members. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. 

Qualifications and Experience: 

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Associate degree (A.A.) in Business Administration, Marketing, Sales or equivalent combination of education and experience in a related field of study is required
• Minimum of 5-7 years of experience in sales, inside sales, or a related field, with equivalent work experience in customer-facing roles require
• Minimum of three years in a supervisory or management role, preferably in an inside sales environment require
• Increased customer base by 10-15% through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty
• Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and Sales Rabbit) to manage customer data, track interactions, and analyze customer behavior
• Proven track record in successfully developing and implementing sales strategies and processes that resulted in a measurable increase in sales performance
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities: 

Inside Sales Strategy and Planning:

• Develops and implements comprehensive inside sales strategies to achieve to attain predefined sales objectives
• Analyzes market trends and customer preferences to tailor sales approaches effectively
• Utilizes HubSpot platform to enhance sales efficiency and productivity
• Trains team members on HubSpot tools and techniques for optimized performance
• Conducts market analysis to identify new opportunities and understand competitor activity

Team Management and Development:

• Manages a team of inside sales representatives, inside sales leads, and inside sales supervisor providing guidance, support, and motivation
• Recruits, trains, and manages a team of inside sales representatives
• Provides coaching and mentoring to sales team members to enhance their performance and career development
• Fosters a positive and motivating work environment that encourages teamwork and high performance
• Conducts regular performance evaluations, offers constructive feedback and support to facilitate continuous improvement

As Part of Our Team, You Will Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race highspeed and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success 

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.