What are the responsibilities and job description for the Field Technician position at Race?
Job Title: Field Technician Level 1
Reports to: Field Tech Lead
Location: Phelan, CA
Employment type: Full-time
FLSA: Non-exempt
About Us:
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.
In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts towards building world-class fiber networks and offering gigabit internet service to communities throughout California.
What You’ll do:
- Residential Installs.
- Trouble Ticket resolution.
- Truck rolls to troubleshoot on-site connectivity for phone, internet, and video services.
- Installation and Troubleshooting of internet connectivity, telecom, and video.
- Respond to support issues with truck rolls and telephone support.
- Utilization of CRM for support tickets.
- Ask questions to determine nature of problem and be able to walk customer through problem solving process.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video.
- Low voltage/fiber Infrastructure wiring and troubleshooting.
- Receive communication of locations and duties from dispatch software and/or personnel.
- Remote hands for customer support technicians and engineers.
- Work order completion.
- Vehicle / Equipment: Pre-Op / Post-Op.
- Drop/Redrop to client premises.
- Other Duties Required or Assigned by Management.
- Maintain a clean driving record as defined by the current fleet insurance underwriter.
- Through the use of Race vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate CA licensing requirements while working and traveling in inclement weather.
- Traveling to other service locations throughout CA and beyond.
What You’ll Bring:
- High school diploma or GED.
- Understanding of Fiber Optic Networks, Basic Telecom, and Video.
- Operate a laptop with Windows OS and MS Office programs.
- Basic knowledge of windows software and management.
- Basic knowledge of Apple IPAD.
- Fluent English required.
- Ability to manage difficult or emotional customer situations; responds promptly to customer needs in a customer focused manner.
- Excellent Communication skills - written and spoken.
- High degree of initiative and independence.
- Operate construction equipment and machinery.
- Pole and Ladder climbing.
- Ability to distinguish colors and audible tones
- Ability to lift and move up to 50lbs
- Overtime, nights, and weekends may be required
- Must have a valid California Driver’s License and clean DMV record
- Maintain clean driver's license record
- Driver has been licensed for more than 3 years
Work Environment:
- Daily driving is expected.
- Field Techs spend time in a vehicle, outside or inside Race clients’ businesses or residents.
Physical Demands:
The employee must lift and/or move up to 50 pounds. The employee is required to drive a vehicle.
As Part of our Team you'll Enjoy:
- 100% premium paid for medical, dental, vision and life for all our employees!
- An excellent 401 (k) with 100% Employer-matched up to 4%
- Working to bridge the digital divide between rural and urban areas, providing much needed services to those whom don't have access to reliable internet.
- Working for a company that appreciates their employees; every member of the Race team is a part of a collaborative family.
Race Communications is an equal opportunity employer
Salary : $150
