What are the responsibilities and job description for the Field Services Support Desk Specialist position at RaceTrac, Inc.?
RaceTrac Company Overview Job Description: The Field Services Support Specialist provides support to the team responsible for the organization’s work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel. Responsibilities: Provides maintenance support to store operations and ensures exceptional customer service to all field personnel. Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues. Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues. Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations. Qualifications: Flexibility to work 24 hours/7 days a week 1 years of experience in a service industry or related field preferred Knowledge of Microsoft Office Suite preferred C-Store or other retail experience a plus Knowledge of PC, network, hardware, and software installation and configuration a plus All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Working at RaceTrac Petroleum, Inc. (RPI) will surprise you! We are more than just a convenience store business. RPI is made up of four operating divisions: RaceTrac, RaceWay, Metroplex Energy, and Energy Dispatch. While there are many different teams that keep our business running each day, we can guarantee you a few things if you join one of our teams- we never stop learning and we are constantly innovating, improving, and trying new things. There is never a dull day. Apply today to join in on the fun!
