What are the responsibilities and job description for the Store Leadership Position position at RaceTrac, Inc.?
About This Role
The ideal candidate will possess strong leadership skills, driving profitability for one RaceTrac store while overseeing up to 45 employees. Key responsibilities include establishing a prompt and courteous service environment, leading positive relationships with coworkers and guests, managing conflicts effectively, and communicating respectfully.
Key Responsibilities:
- Service Environment Management: Establish a customer-focused atmosphere by effectively managing conflicts and promoting a culture of respect.
- Leadership and Communication: Lead positive and professional relationships with direct reports, guests, and vendors through respectful communication and a consistent team-oriented attitude.
- Customer Concern Resolution: Manage guest concerns promptly and efficiently, involving regional team members as needed.
- Food Service Excellence: Drive food service excellence by executing designed processes, increasing sales and margin, ensuring product quality, and utilizing training resources.
- Food Offer Availability and Preparation: Ensure all food offers are available, preparation areas and equipment are clean and properly maintained.
- Store Cleanliness and Safety: Encourage high standards of store cleanliness, direct and monitor safety regulations, including food safety.
- Shift Duties and Presentation: Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand.
- Core Values and Leadership: Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork through servant-leadership and effective communication.
- Direct Report Coaching and Assessment: Lead coaching, training, and assessment of direct reports while adhering to operational standards.
- Inventory Control and Vendor Relationships: Strategically direct control of inventory and distribution of materials, merchandise, and supplies, developing and maintaining vendor relationships for efficient deliveries.
- Performance Analysis and Improvement: Review financial statements, sales analysis reports, and other performance data to measure productivity, identifying areas of operational improvements based on market trends.
- Scheduling and Staffing: Create or approve schedules to ensure proper staffing levels for expected sale volumes, own staffing in-store by providing timely feedback on interviews.
- Hiring and Manager Development: Engage in hiring all store associates; develop managers to understand RaceTrac hiring processes and participate in hiring decisions.
Qualifications:
- Education: High School Diploma or GED in progress or completed.
- Experience: 5 years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred.
- Skills and Knowledge: Excellent written and verbal communication skills, proficiency in Microsoft Office Suite, knowledge of Labor Laws and staffing best practices.
- Physical Demands: Capacity to lift up to 50 pounds and repeatedly bend, stand, and reach while on the job.
