What are the responsibilities and job description for the Assistant Store Manager position at Rack Attack?
Who We Are
We’re your local adventure experts —helping you expand your vehicle’s potential, creating more space for friends and family, peace-of-mind protection for your prized gear and bigger possibilities for your next weekend escape or road trip with no return date.
Whether you’re answering a spontaneous call to the wild or carefully plotting a cross country journey—we ensure you find the right fit for your vehicle and activity, install it on the spot or ship it out same-day, then set you up with care and maintenance resources so it’s Reliable For Life.
Rack up. Head out. Explore More.
What You’ll Do
At Rack Attack, we are all about creating more space for our gear guides and community to explore their next adventure safely and seamlessly. We strive to be an inclusive, positive and collaborative workplace for everyone. This role is a great opportunity to use your leadership skills, passion for adventure, and creativity to develop personalized, easy experiences for everyone.
We are seeking a dedicated and results-driven Assistant Manager to join our team. In this role, you will support the Store Manager in daily operations, team management, and maintaining high standards of customer service. Your leadership will be vital in achieving a 5-star rating and fostering a positive environment for both customers and team members.
Key Responsibilities:
Team Management:
- Supervise and train staff, providing coaching and support to enhance performance and develop skills.
- Address team grievances promptly and effectively, fostering open communication and a positive work environment.
- Assist in recruiting, hiring, and onboarding new employees.
Store Operations:
- Open and close the store, ensuring all security protocols and operational procedures are followed.
- Oversee cash management, including deposits and register balancing.
- Maintain accurate store records, including invoices, sales receipts, and inventory transfers.
- Ensure the store is clean, organized, and visually appealing, adhering to company merchandising standards.
Customer Service:
- Greet and assist customers, using a consultative sales approach to meet their needs.
- Handle customer calls professionally and efficiently, addressing inquiries and concerns.
- Resolve customer complaints and issues to ensure a 5-star service experience.
- Monitor customer feedback and implement improvements to enhance overall satisfaction.
Product Installation:
- Assist in the installation of products such as bike racks, storage boxes, hitches, and other outdoor equipment efficiently and safely.
- Ensure all installations meet company standards and customer expectations.
- Provide guidance to customers on product use and maintenance.
- Perform basic troubleshooting for any installation-related issues.
Sales Performance:
- Monitor sales metrics and assist in developing strategies to meet or exceed sales targets.
- Provide detailed product information and support product demonstrations.
- Collaborate with the sales team to recommend suitable accessories or add-ons.
Inventory Management:
- Assist in maintaining inventory levels and ensuring the sales floor is well-stocked.
- Keep installation tools and work areas organized and clean.
- Collaborate closely with the technical team; stay updated on new products, promotions, and company policies.
- Perform other related duties, as required.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Seattle, WA 98134 (Required)
Ability to Relocate:
- Seattle, WA 98134: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $26
