Keyholder

About Us

Rack Attack is the premiere rack specialty retailer in North America. Our focus has always been a customer-first mentality and finding the best rack solution for your lifestyle. From our first store in 1996 to now, we are passionate about what we do. It has been 26 years and we’re still on top! We are consistently expanding our reach which provides ample opportunity to grow with us!

Your Role
As a Keyholder you will provide the ultimate customer experience by sharing your expertise and matching our customers with the product that suits their needs. You will be working with your hands installing our products onto vehicles and helping our customers do the things they love. This role is an amazing opportunity to work in a unique industry and be a part of a rapidly growing company.

Key Responsibilities:

Sales & Customer Service:

• Open and close the store, ensuring all security protocols are followed.

• Handle cash management, including deposits and registers.

• Greet and assist customers in selecting products that meet their needs using a consultative sales approach.

• Provide detailed product information, including features, benefits, and installation options.

• Assist with product demonstrations and recommend suitable accessories or add-ons.

• Process transactions accurately and manage customer orders, returns, and inquiries.

• Maintain accurate store records, including invoices, sales receipts, purchase orders, appointment bookings, special requests, hold tags, phone messages, inventory transfers, and cash outs.

Product Installation:

• Install products such as bike racks, storage boxes, hitches, and other gear efficiently and safely.

• Ensure all installations meet company standards and customer expectations.

• Provide guidance to customers on product use and maintenance.

• Perform basic troubleshooting for any installation-related issues.

Inventory & Maintenance:

• Assist in maintaining inventory levels and ensuring the sales floor is well-stocked.

• Keep installation tools and work areas organized and clean.

• Collaborate closely with the sales and technical team; stay updated on new products, promotions, and company policies.

• Contribute to improving processes related to customer service and product installation.

• Assist in training new employees and providing ongoing support to team members.

Why Rack Attack?
At Rack Attack, we don’t just sell products, we sell experiences. We connect with our customers about the things we love to do such as biking, hiking, camping, skiing, and more! We treat our employees like we do our customers. We are so proud of how far we've come and are excited to see where we will go. Come join the Rack Attack family today!

Job Perks Include:

• Unique and Competitive Compensation Packages
• Extended Health Benefits
• Retirement Contribution Matching Program
• Paid Time Off
• Ongoing Professional Development and Training
• Endless Growth Opportunities

Hourly Pay Commission on certain products.

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Ability to Commute:

• Saugus, MA 01906 (Required)

Ability to Relocate:

• Saugus, MA 01906: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19