What are the responsibilities and job description for the GENERATOR SERVICE MANAGER position at RACK Electric?
Generator Service Manager
Location: West Palm Beach, FL
Company Overview:
Rack Electric is a trusted, family-owned electrical business with a 30-year legacy, specializing in premium electrical and generator solutions in South Florida. As we continue to grow, we are seeking a skilled and experienced Generator Service Manager to lead our service department and ensure top-tier customer satisfaction.
Position Overview:
The Generator Service Manager is responsible for overseeing the generator service department, managing technicians, coordinating service schedules, ensuring quality control, and maintaining strong customer relationships. This role requires a proactive leader with technical expertise in generator systems and a strong ability to manage operations efficiently.
Key Responsibilities:
- Lead and manage a team of generator service technicians, providing guidance, training, and performance evaluations.
- Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery.
- Ensure all maintenance and repair work on generators meets company standards and regulatory requirements.
- Develop and implement service department policies, procedures, and best practices.
- Maintain strong relationships with customers, addressing inquiries and concerns promptly and professionally.
- Monitor inventory levels and order necessary parts and equipment for repairs and maintenance.
- Assist in diagnosing and troubleshooting generator system issues as needed.
- Collaborate with other departments, including sales and installation, to ensure seamless service operations.
- Track and report on service department performance, identifying areas for improvement.
- Stay updated on industry trends, technology advancements, and regulatory requirements.
Qualifications & Requirements:
- 5 years of experience in generator service, repair, or related electrical field.
- 2 years of leadership or management experience in a service-related industry.
- Strong customer interaction (residential a must)
- Strong technical knowledge of generator systems (residential and commercial).
- Excellent leadership, problem-solving, and customer service skills.
- Ability to manage multiple service calls and technician schedules efficiently.
- Familiarity with Service Titan or similar service management software is a plus.
- Valid driver’s license and clean driving record.
- Must be able to work in various weather conditions and lift heavy equipment as needed.
Why Join Rack Electric?
- Competitive pay and benefits package.
- Paid vacation and holidays.
- Medical, dental, and vision insurance.
- 401K
- Career growth opportunities in a rapidly expanding company.
- Family-oriented work environment.
If you are a skilled generator professional with leadership experience and a passion for delivering top-quality service, we encourage you to apply and become part of the Rack Electric team!
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: On the road
Salary : $75,000 - $100,000
