Assistant Manager

Job Description Summary

The Assistant Manager assists the Store Manager in managing all day-to-day store operations, ensuring compliance with established company policies and procedures. Provides leadership, guidance, and training to the store staff under the direction of the Store Manager.

In the absence of the Store Manager, the Assistant Store Manager assumes total responsibility for all store operations, consistently striving to meet and exceed sales, service, and operational objectives.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create an excellent customer shopping experience by:
• Maintaining and reinforcing current service level standards;
• Providing service training and leadership to staff members;
• Managing customer issues promptly and to their satisfaction.
• Process POS terminal transactions according to policy and procedure, including:
• Sales;
• Discounts;
• Refunds;
• Loyalty program management;
• Open and closing procedures.
• Ensure adherence to inventory control policies and procedures, including:
• Shipping and receiving;
• Price management (price changes, markdowns, etc.);
• Singles management;
• Damaged merchandise handling;
• Conducting physical inventory.
• Manage sales floor merchandising and visual presentation, adhering to company standards:
• Merchandise placement;
• Sales floor maintenance and housekeeping;
• Promotional event directions, materials, and signage.
• Control payroll processes according to policy and procedure, including:
• Scheduling;
• Payroll budget compliance;
• Time and attendance management.
• Develop direct reports through training and development, adhering to policies and procedures, including:
• Utilizing available training tools;
• Consistent reinforcement of operational standards.
• Implement loss prevention measures, adhering to policies and procedures to protect and control Company assets.
• Achieve a complete understanding of managing day-to-day store operations.

Principal Working Relationships

Customers; Sales Associates; Store Management; District/Regional Managers; Store Operations; Training Personnel.

Key Qualifications

• An approved background check;
• Effective verbal and written communication skills;
• Managerial and organizational skills;
• Strong interpersonal skills for customer and employee interactions;
• Visual merchandising skills;
• Working knowledge of footwear, accessories, and shoe care;
• Basic mathematical skills;
• Corporate and Store Operations policies and procedures knowledge;
• Store Presentation standards understanding and strong visual merchandising skills.