Demo

Retail Customer Service Manager

Rack Room Shoes
Albany, NY Full Time
POSTED ON 4/8/2025
AVAILABLE BEFORE 6/8/2025

Job Overview:
We are seeking a highly motivated and experienced Retail Assistant Manager to join our team. As a Retail Assistant Manager, you will play a key role in supporting the store manager in all aspects of store operations. This is a leadership position that requires excellent customer service skills, strong organizational abilities, and a passion for retail.

Responsibilities:
- Assist the store manager in overseeing daily operations of the retail store
- Provide exceptional customer service and ensure customer satisfaction
- Train and supervise retail staff, including cashiers and sales associates
- Monitor inventory levels and order merchandise as needed
- Maintain store appearance and ensure cleanliness and organization
- Handle customer inquiries, complaints, and returns in a professional manner
- Operate cash register and handle cash transactions accurately
- Assist with opening and closing procedures as needed
- Collaborate with the store manager to develop sales strategies and meet sales targets
- Implement company policies and procedures to ensure compliance

Requirements:
- Previous experience in a retail management role is required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proficient in using point-of-sale (POS) systems
- Knowledge of inventory management and merchandising techniques
- Ability to handle multiple tasks and prioritize effectively
- Detail-oriented with strong organizational skills
- Familiarity with payroll processes is preferred

We offer competitive pay based on experience, along with opportunities for career growth within our company. If you are passionate about retail, have strong leadership abilities, and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that all positions at our company are paid positions. We do not offer unpaid internships.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Flexible spending account
  • Parental leave

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Work Location: In person

Salary : $19

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Retail Customer Service Manager?

Sign up to receive alerts about other jobs on the Retail Customer Service Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$42,792 - $63,632
Income Estimation: 
$47,371 - $58,504
Income Estimation: 
$60,407 - $82,635
Income Estimation: 
$43,402 - $70,768
Income Estimation: 
$90,451 - $117,141
Income Estimation: 
$43,402 - $70,768
Income Estimation: 
$87,191 - $115,531
Income Estimation: 
$73,009 - $128,910
Income Estimation: 
$107,619 - $164,391
Income Estimation: 
$69,123 - $132,865
Income Estimation: 
$31,816 - $44,094
Income Estimation: 
$47,371 - $58,504
Income Estimation: 
$60,407 - $82,635
Income Estimation: 
$58,039 - $80,159
Income Estimation: 
$42,792 - $63,632
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Rack Room Shoes

Rack Room Shoes
Hired Organization Address Pittsburg, KS Full Time
Job Description Summary The Assistant Manager assists the Store manager in managing all day to day store operations, whi...
Rack Room Shoes
Hired Organization Address Danvers, MA Full Time
Rack Room Shoes - Liberty Tree Mall [Sales Associate / Team Member] As a Sales Associate at Rack Room Shoes, you'll : Cr...
Rack Room Shoes
Hired Organization Address Madison, AL Full Time
Requisition Number : 28647 Store Number : 628 The Shoppes Of Madison 8201 Hwy 72 West Suite B Madison, Alabama US Full T...
Rack Room Shoes
Hired Organization Address Roswell, GA Full Time
Job Description Summary Adhere to and practice the company’s service standards with each customer. Meet both sales and w...

Not the job you're looking for? Here are some other Retail Customer Service Manager jobs in the Albany, NY area that may be a better fit.

Service Manager

TX06 Bridgestone Retail Operations, LLC., Albany, NY

Customer Support Representative - Front Desk Manager

Front Desk Manager - Fred Astaire Dance Studios, Albany, NY

AI Assistant is available now!

Feel free to start your new journey!