What are the responsibilities and job description for the Sales and Service Representative position at Rack Room Shoes?
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. This role is responsible for providing exceptional customer service and creating a positive shopping experience for our customers.
The ideal candidate will possess strong interpersonal skills, with the ability to work effectively with customers, sales associates, and management. You will also have a passion for learning and staying up-to-date on current sales promotions, product knowledge, and store operations.
In this role, you will:
- Provide excellent customer service, creating a positive shopping experience for our customers.
- Maintain awareness of all current sales promotions and communicate them effectively to customers.
- Develop and maintain necessary product knowledge and fitting skills to effectively promote our products.
- Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.
To be successful in this role, you will need:
- Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
- Basic communication (both verbal and non-verbal), organization, and math skills.
- Experience in retail sales, preferably specialty retail or footwear.
- Basic knowledge of the policies and procedures.
- Basic visual merchandising skills and an understanding of the Store Presentation Standards.
