Store Manager

Job Description Summary

Manages all day-to-day store operations and ensure that compliance exists with all established company policies and procedures. Serves as a trainer and leader to all store associates. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Provide service training and leadership to staff members.

Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Sales, Discounts and Refunds

Loyalty

Open / Closing procedures

Shipping and Receiving

Price Management (Price Changes, Markdowns etc.)

Singles

Damaged Merchandise

Physical Inventory

Merchandise Placement

Sales floor maintenance and housekeeping

Promotional event directions, materials and signage

Scheduling

Payroll budget compliance

Time and Attendance

Completion of all administrative tasks related to hiring employees

Proper staffing of all employees in accordance with store hours and needs

Ensure training compliance & development of all direct reports

Principal Working Relationships

Customers, Sales Associates, Store Management, District Manager, Regional Manager, Senior Regional Manager, Store Operations and Training personnel.

Key Qualifications

An approved background check

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills necessary for customer and employee interactions

Strong visual merchandising skills

Working knowledge of footwear, accessories and shoe care.

Basic mathematical skills

Knowledge of corporate and Store Operations policies and procedures

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.