What are the responsibilities and job description for the Store Operations Manager position at Rack Room Shoes?
Job Summary
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations.
Key Responsibilities
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish, and maintain an excellent customer shopping experience.
- Manage customer issues with a sense of urgency and to the satisfaction of our customer.
- All POS terminal transactions in accordance with policy and procedure.
- Inventory Control responsibilities to include adherence to all policies and procedures in regards to shipping and receiving, price management, singles, damaged merchandise, and conducting a physical inventory.
- Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards for merchandise placement, sales floor maintenance and housekeeping, promotional event directions, materials, and signage.
- Payroll Control responsibilities to include adherence to all policies and procedures in regards to scheduling, payroll budget compliance, time and attendance.
- Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to utilization of all available training tools and consistent reinforcement of customer service standards.
- Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Requirements
- An approved background check.
- Effective verbal and written communication skills.
- Managerial and organizational skills.
