What are the responsibilities and job description for the Team Lead position at Rack Room Shoes?
Job Description Summary
The Team Lead plays a crucial role in overseeing and managing all day-to-day store operations, ensuring 100% compliance with established Company policies and procedures. This position provides leadership, guidance, and training to the store staff under the direction of the Store Manager and Assistant Store Manager.
In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently striving to meet and exceed established sales, service, and operational objectives is essential to this role.
Duties and Responsibilities
- Primary responsibility includes ensuring the safety and well-being of employees and customers.
- Create and maintain an excellent customer shopping experience by:
- Maintaining and reinforcing current service level standards;
- Providing service training and leadership to staff members;
- Managing customer issues with urgency and satisfaction.
- Process POS terminal transactions according to policy and procedure:
- Sales;
- Discounts and Refunds;
- Loyalty programs;
- Open/Closing procedures.
- Manage inventory control responsibilities, adhering to policies and procedures regarding:
- Shipping and Receiving;
- Price Management (price changes, markdowns, etc.);
- Singles;
- Damaged Merchandise;
- Conducting physical inventory.
- Oversee sales floor merchandising and visual presentation, adhering to company standards:
- Merchandise placement;
- Sales floor maintenance and housekeeping;
- Promotional event directions, materials, and signage.
- Control payroll responsibilities, adhering to policies and procedures regarding:
- Scheduling;
- Payroll budget compliance;
- Time & Attendance.
- Develop and train direct reports, adhering to policies and procedures regarding:
- Utilization of available training tools;
- Consistent reinforcement of customer service standards.
- Protect and control Company assets, adhering to loss prevention policies and procedures.
- Continuously work towards understanding and managing all day-to-day operations effectively.
Principal Working Relationships
This position involves working closely with:
- Customers;
- Sales Associates;
- Store Management;
- District/Regional Managers;
- Store Operations and Training personnel.
Key Qualifications
To be successful in this role, you must have:
- An approved background check;
- Effective verbal and written communication skills;
- Strong managerial and organizational skills.
Requirements
Preferred Skills
Industry
- Retail
