What are the responsibilities and job description for the Data Center Operations Technician III position at Rackspace, Inc.?
Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Work Location: Onsite at our datacenter located in Ashburn, VA.
Key Responsibilities: - Utilize custom monitoring software and an internal ticketing system to provide customer support
- Identify and troubleshoot simple hardware failures on x86-based servers including the replacement of failed hardware components
- Troubleshoot simple operating system storage issues including file system, disk management, and RAID technologies
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server
- Simple operating systems administration to include troubleshooting of login, password, and connectivity issues
- Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
- Complete the troubleshooting, configuration, and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers, and security appliances
- Complete the troubleshooting, configuration, and replacement of storage devices including DAS and NAS arrays
- Complete customer configuration maintenance including hardware modification, operating system installation, mounting of the devices within cabinets, and completion of all cabling needs required
- Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
- Provide technical communication relating to customer configurations in a concise, professional manner
- Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
- Execute and maintain meticulous 5S and housekeeping practices
- Demonstrate no less than full performance in a continuous, consistent, measurable manner
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
- Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations
- Demonstrate the ability to successfully complete customer configuration maintenance and hardware troubleshooting
- Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
- Customer configuration maintenance is controlled and adheres to published policies and processes to ensure Global Alignment
- Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events
- All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
- All customer interactions, both internal and external, are conducted in a manner that delights customers
- Process and policy sign-off is conducted in a timely manner, with a clear understanding of the subject matter, by the specified due date
- All areas of responsibility are clean and organized with specific areas designated for all moveable items
- Intermediate knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
- Intermediate knowledge of servers and various software applications
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in a field related to the role. At the manager's discretion, additional relevant experience may substitute the degree requirement
- 3 - 4 years of total applicable work experience required; requires a minimum of 2 years of experience in the role duties
- Industry-recognized certifications in operating systems, networking, security, and/or storage
- Must be able to lift 50 lbs overhead
- Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)
Discover your inner Racker: Racker Life
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
*The anticipated starting pay range for Colorado is: $54,800 - $80,300.
*The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $58,200 - $85,360.
*The anticipated starting pay range for California, New York City and Washington is: $63,800 - $93,610
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
Rackspace is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
Salary : $54,800 - $80,300
