What are the responsibilities and job description for the Manager, Data Center Ops position at Rackspace, Inc.?
Job Summary: As our Data Center Operations Manager, you'll manage a team of Data Center Operations Technicians who maintain the data center IT environment 24x7x365 and ensure that all customer and internal server environments are secure, operational, and highly available. You'll deliver this through proactive performance management, assignment of responsibilities including projects and tasks, strengthening team engagement, utilization of 5S methodology, implementation of lean/continuous improvement practices and review of process compliance.
Work Location: Onsite at our datacenter located in Ashburn, VA.
Night Shift: Monday to Friday from 7:30 PM to 4:30 AM Eastern Time.
Key Responsibilities: - Key Responsibilities:
- Manage shift rotations, ensuring 24x7 coverage is maintained.
- Set clear, measurable goals for all employees.
- Ensure high levels of operational discipline are maintained by carrying out regular performance reviews and 1:1's.
- Ensure all tickets and maintenance tasks are managed quickly, professionally, and efficiently according to policies and procedures.
- Act as the point of escalation for your team ensuring that all customer impacting events are resolved quickly and professionally and that root cause analysis is done post event.
- Ensure that the IT technical spaces are maintained to world class standards of housekeeping by conducting regular 5S audits and overseeing all remedial activities.
- Conduct regular meetings to ensure team and company alignment.
- Engage and motivate team members in line with Rackspace core values.
- Ensure effective onboarding of new team members.
- Maximize availability via proactive intervention.
- Develop the team both professionally and technically.
- Work with peers to ensure that policies, procedures, and working practices are standardized and relevant.
- Recruit new technicians ensuring that all new hires are of the highest possible standard for the roles.
- Bachelor's degree in a relevant field of study such as computer science. Additional experience may substitute for the degree.
- Minimum of 9 years' experience in datacenter operations and design.
- 3 years of management experience.
- Knowledgeable in engineering, design, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN)
- Basic knowledge of server and various software applications
Discover your inner Racker: Racker Life
Information on benefits offered is here.
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
*The anticipated starting pay range for Colorado is: $105,100 - $154,110.
*The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $111,800 - $164,010.
*The anticipated starting pay range for California, New York City and Washington is: $122,500 - $179,630.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Rackspace is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
Salary : $105,100 - $154,110
