What are the responsibilities and job description for the Business Operations Analyst IV position at Rackspace Technology?
We are looking for a Business Operations Analyst IV to join our Rackspace Government Team in the US. This role will directly support Rackspace’s largest customer by addressing billing & invoicing, revenue analysis, expense tracking, and forecasting.
Work Location: Hybrid 3 days in our San Antonio, TX headquarters.
- Directly support external customers by investigating, presenting, and discussing cloud billing questions, disputes, and quotes; also ensuring that all interactions are properly documented through tickets for processing and auditing
- Work closely with internal customers including corporate finance, accounting, procurement, & compliance
- Assist Finance leaders in leading day-to-day operations externally and manage inputs required for invoicing, financial forecasting, revenue recognition, and expense actuals
- Assess options for improvement on business expenses
- Prepares profitability analyses
- Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses
- Takes ownership of projects from start to finish
- May provide work leadership for less senior analysts and/or has project management responsibilities
- Prepare documentation for processing and compliance
- Advanced understanding of public cloud billing is preferred
- Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes
- Advanced understanding of the overall financial function and interrelated components
- Ability to create highly complex forecasting models
- Must also possess high attention to detail and be capable of performing the most complex data analysis for extended periods of time. Expert Excel skills are required
- Must have advanced presentation skills, the ability to express the most complex quantitative concepts to a non-financial audience
- Advanced communication skills, both written and verbal. Excellent organizational skills
- Ability to make appropriate decisions considering the relative costs and benefits of potential actions
- Ability to successfully work and promote inclusiveness in small groups
- Strong understanding of SOX (Sarbanes-Oxley) controls and compliance, with the ability to implement, monitor, and ensure adherence to regulatory requirements
- Strict adherence to processes required for government auditing
- Experience with ERPs and Ticketing systems (Oracle and ServiceNow preferred)
- A minimum of 8 years of experience in financial planning, analysis, or a related field
- Bachelor's degree required in Business, Finance, or a related field
- Cloud certification preferred
- Fluent in English
- All candidates must complete and qualify for CJIS clearance
Work Location: Hybrid 3 days in our San Antonio, TX headquarters.
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