What are the responsibilities and job description for the Sales Executive IV position at Rackspace?
Owns and develops customer relationships, collaborating with both customers and internal resources to address customer and company priorities. Leverages subject matter experts and provides solutions aligned with business-unit priorities to satisfy customer needs.
Full Sales Cycle:- Winning new customers
- Growing share of wallet in targeted existing customers for Rackspace
- Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams
- Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies
- Owns forecasting and account planning on a monthly/quarterly/annual basis
- Leads a defined sales process for all Rackspace solutions
- Cultivates new business opportunities for new and/or existing accounts
- Meets with qualified leads to better understand customer needs and provide proposals
- Leads efforts to create proposal for solution to prove value add
- Leads the negotiation, closure, and documentation of customer renewals for customers
- Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling
- Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales
- Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals
- Advanced knowledgeable in professional sales training and sales process
- Advanced understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
- Advanced knowledge of Rackspace product portfolio, strategy, competitors, and customers
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role
- 8 - 11 years of experience in the field of role required
- Domestic/international travel required, greater than 50%
Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused, and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family.
