What are the responsibilities and job description for the Sr Systems Engineer position at Rackspace?
Job Summary : Provide one of our preferred healthcare customers the highest practicable levels of performance and availability of Server systems at all of the organization's sites. Maintain server hardware and software though various levels of monitoring and updating to provide essential 24x7 operation and performance. Collaborate with application owners in an effort to provide best server performance and availability. Administer, maintain and update servers to provide optimal performance and availability. Work collaboratively with other departments and support technicians to provide the best service possible Work Location / Hours :
100% Remotely within the USA.
Work hours are in Pacific Time Zone.
There is an on-call rotation for this role.
Responsibilities :
Install and configure server hardware and software consistent with established standards; develop new and modify existing standards where necessary.
Research and develop parameters for Server capacity planning, performance tuning and optimization.
Help select and deploy third-party server tools to meet evolving business requirements.
Develop and maintain enterprise-wide server architecture and standards.
Perform server hardware and software upgrades.
Handle multiple assigned tasks concurrently, ensuring customer commitments are met
Work with project and production support teams to develop, implement and maintain administration processes and procedures.
Apply expertise and independent judgment in order to rapidly restore service when applicable.
Work with peers to design and implement departmental projects and operational initiatives.
Monitor infrastructure hardware, operating systems and applications; identify and recommend appropriate changes to server systems and application standards based on performance and availability needs.
Troubleshoot and resolve problems; resolve problems of various complexities without assistance from more senior engineers.
Exercise independent judgment and take appropriate actions to ensure minimal disruption to business customers, per established protocols.
Log and report incidents and outages per standards; identify trends and suggest and implement process / standard changes to reduce incidents.
Determine systems software design requirements.
Qualifications :
Bachelor’s degree in computer science, Business Administration, or related field OR equivalent combination of technical IT training, college coursework and experience.
Minimum of five (5) years’ experience administering Server technologies.
Prefer one or more of the following certifications : MTA, MCP, MCSA, MCSE, VCP.
Must have experience with Zerto.
Experience with any or all of the following : Windows Server Operating systems (current and 2 previous versions), Windows Clustering, Active Directory architecture and administration, Group Policy, Microsoft Exchange Server, IIS, System Center, VMware Virtualization administration, HP and Cisco server hardware management, Cisco UCS and HP iLO server management tools.
Two (2) years administering Server Virtualization technologies, such as VMware.
Familiarity with network connectivity, PKI management, DHCP / DNS / WINS management, SMTP routing and messaging, TCP / IP networking and OSI protocol stacks.
Familiarity with ITIL Frameworks.
Discover your inner Racker : Information on The following information is required by pay transparency legislation in the following states : CA, HI, NY, and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is $89,300 - $130,900.
The anticipated starting pay range for Hawaii and New York (not including NYC) is : $95,000 - $139-260.
The anticipated starting pay range for California, New York City and Washington is : $104,000 - $152,570.Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and / or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1 About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know."Remote postings are limited to candidates residing within the country specified in the posting location" About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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