What are the responsibilities and job description for the Storage Engineer position at Rackspace?
Serve as a core storage team member to help manage and maintain the Storage Area Network (SAN) and Network Attached Storage (NAS) in a 24 / x7 enterprise that includes around-the-clock emergency and critical care. Engage in all aspects of operating a mission critical, always-on storage infrastructure to support internal and customer-facing services. Install local storage systems and troubleshoot errors related to data storage, perform scheduled activities and capacity planning for local data storage, monitor storage arrays and SAN switches, and provide documented, repeatable procedures related to various maintenance activities. Perform storage engineering tasks to include soliciting requirements from peers and business partners, and designing an appropriate storage configuration that balances constraints. Generate and analyze storage capacity, configuration, performance and availability metrics. Work under minimal supervision on complex projects and may assist less experienced peers.
Responsible for day to day monitoring, troubleshooting, maintenance, project management, and capacity planning of the Backup & Storage infrastructure throughout our global datacenters. BSI Engineers have an extensive knowledge of storage & backup technologies and will handle escalations, and where necessary, work through these issues to resolution with the appropriate vendor.
Key Responsibilities :
- Works on level III tickets as required, and handles escalations from lower level engineers. Handles all incident escalations. Builds new SAN and Backup Infrastructure configurations. Performs troubleshooting for host end to end connectivity, host-side SAN specific software, and non-critical SAN component failures. Resolves critical component failures and participates in a 24x7 on-call rotation with peers. Strategic planning for improving processes and procedures. Takes the lead to improve performance, efficiency, experience, and capacity of environments.
- Resolves escalated customer issues. Assists Architects with Datacenter deployments. Conducts proactive reviews of SAN and Backup environments. Develops process and procedure improvements, and approves recommendations from lower level engineers. Provides cross- functional support with architects, support teams, and account teams. Identifies and delegates level III tasks for the benefit of promoting growth.
Qualifications :
The following information is required by pay transparency legislation in the following states : CA, CO, HI, NY and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is : $96,800 - $142,010.
The anticipated starting pay range for Hawaii and New York (not including NYC) is : $103,100 - $151,140.
The anticipated starting pay range for California, New York City and Washington is : $112,900 - $165,550.
Based on eligibility, compensation for the role may include variable compensation in the form of bonus, commissions, or other discretionary payments.
These discretionary payments are based on company and / or individual performance, and may change at any time.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
Information on benefits offered is here.
LI-JR1 #LI-Remote #LI-USA #rackspace
Salary : $112,900 - $165,550
